mattress topper warranty
congratulations on your mattress topper!
At VIBE, we’re dedicated to making great products to help you get a better night’s rest. Our goal is to provide the highest product quality and durability, assuring you of the most comfortable, restful and healthy night’s sleep.
The exceptional workmanship, tailoring and finishing techniques of our manufacturer, Sinomax USA, provide high quality for a better value, because we value you and the quality of your sleep.
please read and follow
before opening your mattress topper
Your new mattress topper was compressed for shipping. It should be opened as soon as possible upon receipt. Prolonged compression may cause permanent damage and the mattress may not recover properly.
remove mattress topper from box and place on mattress (2 people recommended for Queen or larger)
plastic and unroll & unfold mattress topper (discard packaging material - be sure to keep away from children)
Allow mattress topper to fully recover to size (may take 12 - 48 hours).
If applicable: place cover on topper and bring the corners down over corners of mattress
care for your mattress topper
Spot clean mattress topper.
Launder cover (if applicable) as necessary (follow care tag instructions).
Use stain resistant and/or water repellent mattress pad or bed protector.
Avoid spilling liquids or solvents on mattress topper.
Rotate every 6 months so head area becomes foot area.
Do NOT stand or jump on your mattress topper.
fresh foam scent
You may notice a new foam scent when you first open your mattress topper. This scent is harmless and will dissipate. To help this process, increase ventilation in the room (open windows), roll on your mattress to eliminate tiny air pockets and/or spray your mattress topper with a fabric refresher. Do not cover the mattress topper with linens until completely dry.
Below are Sinomax® USA, lnc.’s (“Sinomax® USA”) warranty standards for this Limited Warranty. Please review the Limited Warranty and keep it in a safe place. Please be sure to retain your original sales receipt (or a readable photocopy) or your packing slip (if a .com purchase) for proof of purchase date as well as all tags that are included with your mattress topper (“topper”). In the event you are required to return your product to Sinomax® USA or submit a warranty claim, these documents will be required. Please keep them on file in a safe and secure place for future reference. We stand behind our Limited Warranty, so please contact us immediately with any issues you may experience so that we can resolve it as soon as possible for you.
A. REGISTRATION OF YOUR WARRANTY
Registration is not required to activate your warranty.
B. WHAT DOES THIS LIMITED WARRANTY COVER?
Sinomax® USA warrants that the components of this topper will be free from defects in material and workmanship as described in this Limited Warranty. Coverage under this Limited Warranty applies only to the original purchaser of a new, unused topper purchased in the USA, Puerto Rico and Canada.
C. WHAT WILL SINOMAX® USA DO?
If a defect that is covered during the Limited Warranty period occurs, Sinomax® USA will repair or replace (at Sinomax® USA’s option) the defective product or component thereof. If it is determined that a replacement is required to honor this Limited Warranty, Sinomax® USA reserves the right to substitute materials of equal or higher quality if the like product or components are not available. Where a replacement is required, Limited Warranty coverage for this topper is limited to a one (1) time replacement during the original Limited Warranty period which starts on the original date of purchase. Repairs to or replacement of this topper or its components under the terms of this Limited Warranty will apply to the original warranty period and will not serve to extend such period.
D. WHAT DOES THIS LIMITED WARRANTY NOT COVER?
This Limited Warranty does not cover the following: imperfections of the components; mold; slight body impressions; comfort or temperature preference; transportation charges (if applicable); any abuse or unsanitary product condition; or damage caused by improper use or care; or if the topper is no longer within the USA, Puerto Rico or Canada. This Limited Warranty does not include reimbursement for inconvenience, removal, installation, setup time, loss of use, shipping or any other costs or expenses. Failure to follow the manufacturer’s care instructions may void this Limited Warranty. Sinomax® USA does not warrant that this product is suitable for any person’s medical condition or that it will protect the user against bacteria, viruses, or other disease organisms. Follow all care instructions found on the care tag carefully as you may void your warranty. The following actions will void your warranty: cutting or altering the size or shape of the product; rolling, folding or bending the topper in an excessive manner for storage. In no event shall Sinomax® USA be liable for any consequential, incidental, indirect, special or punitive damages whatsoever in any way arising out of the use or inability to use the product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply. Sinomax® USA reserves the right to refuse service and invalidate this Limited Warranty when, upon inspection, the product is found to be in an unsanitary condition, or when the product failure is due to causes other than defective material and/or workmanship. All warranties contained herein are void if the product is found to have been tampered with or misused by the purchaser beyond reasonable wear, and shall not apply if the product has been physically damaged intentionally or due to accident or neglect, including but not limited to, mold, damage by burns, cuts, water, stains, bodily fluids or is otherwise abnormally soiled, abused or unsanitary. This Limited Warranty does not include a normal increase in softness of the memory foam material or a decrease in the slow recovery feature (elasticity). These aspects do not affect the pressure-relieving qualities of the foam. The service terms stated in this Limited Warranty shall be the consumer’s sole and exclusive remedy in the event of product failure during the Limited Warranty period. Sinomax® USA makes no warranty beyond what is contained in this Limited Warranty. Sinomax® USA does not authorize any person to create for it any other obligation or ability in connection with this Limited Warranty. This topper is not intended to be used as a mattress.
E. HOW DO YOU GET SERVICE?
If you are considering placing a warranty claim, please contact Sinomax® USA at 1-877-726-3888 or e-mail us at email@example.com. A simple claim form must be completed and submitted with a clear copy of the original sales receipt or your packing slip (if a .com purchase) for proof of purchase date as well as copies of all tags. We recommend leaving these tags intact on your topper (if sewn in to cover), or retaining copies from your packaging (if no cover is included). You must provide transportation or accept freight charges to and from the nearest Sinomax® USA facility for inspection of the warranted product (if requested) or to return the product for either repair or replacement. At our discretion, we may request you to provide photos (digital or standard) of the claimed defect prior to its return for inspection (if requested). Sinomax® USA will not refund your purchase price. Please contact the retailer for their refund policy.
F. HOW DOES STATE LAW APPLY?
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.